Frequently Asked Questions
The Information You Need
When does HiMo deliver?
Once the order is placed you will receive the notification. Due to the current COVID-19 situation, disruptions in delivery could occur and we apologize for any inconvenience caused.
When will I receive my order? / Delivery timelines?
Once the order is dispatched, you will be notified on your registered email address and mobile number.
We dispatch the order immediately after it is placed. Delivery timelines are dependent on the location and availability of the product (2-3 days for metro cities & 6-8 days for non-metro locations)
What if I am not at home to receive my order?
In case of non-availability at your residence, our customer care will try reaching you on the registered mobile number. The order will accordingly be rescheduled only after getting a confirmation from your end.
Can I change my order once my order has been placed?
To change your order, you would have to cancel it prior to it being dispatched. You can send us an e-mail on firstname.lastname@example.org with the following details: date of order, order number and reason for cancellation; or else reach out to us on our customer helpline number +91 91375 33420. Our customer service agent will assist you through the process of cancelling your order. After this, you may place a fresh order. However, after products have been dispatched, changing, cancelling or refunding will not be possible.
Can I place multiple orders at same time?
Yes, you can place multiple orders. However, order packing and deliveries will be as per each order placed.
Is it possible to reschedule / change of delivery address?
Please share your order details with our cartendant over WhatsApp +91 91375 33420 and the team shall assist you further.
What if the products ordered by me are out of stock?
The system has been built to only allow sale of items that are in stock. An order cannot be placed for ‘Out of Stock’ products. However, in the rare scenario that an order is placed for something that is out of stock, we will cancel the order and initiate a full refund.
What if I receive the wrong / tampered / damage product?
Please verify your purchase at the time of delivery. In case of any discrepancy noticed later please write to email@example.com or call us on +91 91375 33420 and we will be sure to assist you appropriately.
What if I didn’t like the quality of the products delivered to me?
Products once delivered, cannot be returned/exchanged/replaced. We only replace products or provide a refund if they are damaged in transit.
Can I pay cash on delivery?
No, we don’t accept Cash on Delivery. Due to the current COVID-19 situation, we are not accepting cash.
How do I know the payment status?
If the payment has been successfully received by us, you will receive an order confirmation communication.
What do I do if my card has been charged but I have not received an order confirmation?
Please reach out to us at firstname.lastname@example.org or call us on +91 91375 33420. We recommend that you keep details such as: a screen shot/first six and last four digits of card number/card holder name & transaction amount handy. Our Cartendant will assist you appropriately.
Do I get an invoice of my order?
You will receive an invoice on delivery of your order.
Can I cancel my order?
To cancel your order, it would have to be canceled prior to it being dispatched. The cancellation window is 2 hours after the order is placed. You can send us an e-mail on email@example.com with details such as date of order, order number, and reason for cancellation; or else reach out to us on our customer helpline number: +91 91375 33420. One of our customer service executives will assist you through the process of canceling your order. We will initiate the refund thereafter.
Is there any order cancellation / refund charges?
No, we do not have any additional charges for cancellation. The amount charged against your product purchased will fully be reimbursed.
When & how will I get my refund in case of cancellation?
The amount will be refunded /reimbursed to the same credit or debit card that was used to transact with. The refund will be credited to your account within 7-10 business working days, as per the standard banking procedure.