Frequently Asked Questions

Once the order is placed you will receive the notification. Due to the current COVID-19 situation, disruptions in delivery could occur and we apologize for any inconvenience caused.

Once the order is dispatched, you will be notified on your registered email address and mobile number.

We dispatch the order immediately after it is placed. Delivery timelines are dependent on the location and availability of the product (2-3 days for metro cities & 6-8 days for non-metro locations)

In case of non-availability at your residence, our customer care will try reaching you on the registered mobile number. The order will accordingly be rescheduled only after getting a confirmation from your end.

To change your order, you would have to cancel it prior to it being dispatched. You can send us an e-mail on hello@himo.club with the following details: date of order, order number and reason for cancellation; or else reach out to us on our customer helpline number +91 91375 33420. Our customer service agent will assist you through the process of cancelling your order. After this, you may place a fresh order. However, after products have been dispatched, changing, cancelling or refunding will not be possible.

Yes, you can place multiple orders. However, order packing and deliveries will be as per each order placed.

We would be happy to assist you. Please reach out to us on hello@himo.club or call us on +91 91375 33420 

Please share your order details with our cartendant over WhatsApp +91 91375 33420 and the team shall assist you further.

The system has been built to only allow sale of items that are in stock. An order cannot be placed for ‘Out of Stock’ products. However, in the rare scenario that an order is placed for something that is out of stock, we will cancel the order and initiate a full refund.

Please verify your purchase at the time of delivery. In case of any discrepancy noticed later please write to hello@himo.club or call us on +91 91375 33420 and we will be sure to assist you appropriately.

Products once delivered, cannot be returned/exchanged/replaced. We only replace products or provide a refund if they are damaged in transit.

No, we don’t accept Cash on Delivery. Due to the current COVID-19 situation, we are not accepting cash.

If the payment has been successfully received by us, you will receive an order confirmation communication.

Please reach out to us at hello@himo.club or call us on +91 91375 33420. We recommend that you keep details such as: a screen shot/first six and last four digits of card number/card holder name & transaction amount handy. Our Cartendant will assist you appropriately. 

You will receive an invoice on delivery of your order.

To cancel your order, it would have to be canceled prior to it being dispatched. The cancellation window is 2 hours after the order is placed. You can send us an e-mail on hello@himo.club with details such as date of order, order number, and reason for cancellation; or else reach out to us on our customer helpline number: +91 91375 33420. One of our customer service executives will assist you through the process of canceling your order. We will initiate the refund thereafter. 

No, we do not have any additional charges for cancellation. The amount charged against your product purchased will fully be reimbursed.

The amount will be refunded /reimbursed to the same credit or debit card that was used to transact with. The refund will be credited to your account within 7-10 business working days, as per the standard banking procedure.

Please write to us at hello@himo.club and we will get back to you.